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Shipping & Returns
SHIPPING
- Standard Shipping (2 - 6 business days)
- $7.99Express (Next business day)$14.99
- FREE SHIPPING on all orders over $99
FAULTY ITEMS
If you believe an item you have purchased is faulty, please contact us support@azuresol.com.au or visit us in store.
Under Australian Consumer Law, you are entitled to a refund, or replacement only if the jewellery purchased is faulty. We do not offer refunds for "change of mind", however, we are happy to offer a store credit if the return meets the following conditions. We're unable to accept exchanges on Earrings for health and safety reasons.
HOW TO START RETURN OR EXCHANGE
All returns and exchange requests must be made within 7 days of receiving your order or, from date of purchase if purchased in store.
Items must be in their original condition, brand new, unused and unworn. They must be returned in their original packaging with tags, along with any free gifts that may have been included. Please note returns and store credits do not include shipping costs.
- Return Shipping Cost: We do not cover return shipping costs. You will be responsible for the return shipping cost and provide a tracking number for proof of return.
- Refunds: Upon a successful return, a refund will be processed to your original method of payment. Your refund may take 5-10 business days to reflect in your account.
- Exchanges: We offer store credits if you would like to exchange for a different item. Upon a successful return, we will issue you a personalized code. All exchanges are final.
- Gift Exchanges: Gifted items are non-refundable and can only be exchanged for another item in store of equal or lesser value. Gift cards are non-refundable and cannot be canceled or exchanged for cash.
START A RETURN
If you have met the criteria above and would like to initiate a return or exchange, please reach out to us at support@azuresol.com.au with the information below and we will assist you through the necessary steps.
- Order Number ( if online )
- Details of where purchase was made
- Item(s) requesting to be returned or exchanged
- Reason for exchange or return
- Photo evidence of faulty item
- Copy of receipt if purchased in store